Privacy Policy

Introduction

At Karvoa ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using Karvoa, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and email address when you create an account
• Payment information (processed securely through third-party providers)
• Vehicle information (VIN, make, model, year, mileage, etc.)
• Images and documents you upload for analysis
• Communications with our support team

Automatically Collected Information

When you use our service, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Usage data and interaction patterns
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends and usage
• Detect, prevent, and address technical issues
• Personalize your experience

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, cloud hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

We use industry-standard encryption for data transmission and secure storage practices. Your payment information is processed by trusted third-party payment processors and is not stored on our servers.

Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Opt-out of marketing communications

To exercise these rights, please contact us at support@karvoa.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@karvoa.com or visit our Contact page.